Terms & Conditions

TERMS OF SALE

Displayed Prices
Prices are VAT included. Shipping costs are not included / Free Shipping for amounts over 30,00 €

Billing
After the order is dispatched, the delivery note is issued, as well as the invoice that can be used as document stating validity of the warranty.

Support
CUSTOMER CARE OPENING HOURS:
monday to friday from 09:30 am to 1 pm and from 3:30 pm to 7:00 pm

Tel. +39 345 7341708

Right of withdrawal
Orlando vino di Sicilia offers his clients the “money back” warranty. In case the client is not satisfied by the received goods, he can exercise the right of withdrawal and send them back. The amount paid will be refunded according to current law The law D.Lgs n. 185/99 which defines a term of 7 days from the receipt of goods to exercise the right of withdrawal.
This warranty is simple to claim, just follow the procedure as below:

  • Send an email to sales@imexstore.it withn 7 days from receipt.
  • In any case we suggest to contact us as soon as possible
  • Goods must be sent back intact, inside their orignial box, undamaged and complete in all its parts, with adequate packaging and accurately sealed.
  • Shipping costs for withdrawal are on behalf of the client.
  • Attention: goods sent to our store beyond the foreseen term and lacking the above requirements will not be refunded.

Furthermore, you can exercise the right of withdrawal choosing one of the following options:

  • goods replacement
  • Refund of the amount, please indicate a bank account and IBAN code. The price of the product and first shipping costs will be refunded within 30 days from receipt of the returned goods. Shipping costs for dispatching new goods are the only expenses on behalf of the client
  • Once returned goods will be received in our store, they will be examined to evaluate damages and tampering not due to transportation

Goods restitution / Returned goods
In all cases of goods restitution, shipping costs are ion behalf of the client except for faulty goods covered by waranty, whose shipping costs for substitution are on behalf of Orlando Vino di Sicilia

Places of delivery
We deliver our products all over Italy.

Our couriers
Shipping costs have a fixed price of € 9 for all products.

Orlando Vino di Sicilia reserves the right to choose the best courier for shipping according to logistic requirements and kind of goods

Time and terms of delivery
In case goods are available in our store, Orlando Vino di Sicilia takes one working day for packaging and necessary administrative paperwork. Time needed by courier for delivery must be added to that, time and terms vary depending on the courier. Saturdays, Sundays and holidays must be excluded in the calculation of the day of delivery.

What to do when the product is delivered
In order to make our service more and more efficient clients are kindly requested to check the packaging conditions at the delivery.
In case the package is not perfectly intact, please withdraw it with reserve and write “goods received unchecked – damaged package” besides your signature on the delivery note
If the package is seriously damaged, so that the content is surely damaged, reject the goods writing on the delvery note: “goods rejected – damaged package”
Please check the exact corrispondence with numbers of packages.
Disputes must be immediately raised to the courier, otherwise goods are considered as regularly delivered.
Delivery note or invoice, inside the box outside the package, is to be considered as a valid document for warranty.

Accepted payments
Orlando Vino di Sicilia accepts the following payments:

  • Paypal
  • Advance Bank transfer

Paypal payments
After paypal payments, goods are shipped after 24 working hours.

Bank transfer payments
After bank transfer payments, goods will be shipped after the amount has been credited to our account
Bank Account details:
Bank holder: Imex srl
Iban code IT97R0200884071000102554396
Please indicate the following details on the description of the payment: order confirmation number receved by email, name and surname of the buyer
Actually it takes about 3/5 working days after the transfer is ordered for having the amount credited on the account of the payee
If within 8/10 days after the order we will not receive the payment, the order will be cancelled.

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