Customer care operating hours
Monday to Friday, from 9 am to 1 pm and from 3:30 pm to 7 pm
Tel. +39 345 7341708
What to do when the product is delivered
In order to make our service more and more efficient clients are kindly requested to check the packaging conditions at the delivery.
In case the package is not perfectly intact, please withdraw it with reserve and write “goods received unchecked – damaged package” besides your signature on the delivery note
If the package is seriously damaged, so that the content is surely damaged, reject the goods writing on the delvery note: “goods rejected – damaged package”
Please check the exact corrispondence with numbers of packages.
Disputes must be immediately raised to the courier, otherwise goods are considered as regularly delivered.
Delivery note or invoice, inside the box outside the package, is to be considered as a valid document for warranty.