Right of withdrawal

Right of withdrawal

Right of withdrawal
Orlando vino di Sicilia offers his clients the “money back” warranty. In case the client is not satisfied by the received goods, he can exercise the right of withdrawal and send them back. The amount paid will be refunded according to current law The law D.Lgs n. 185/99 which defines a term of 7 days from the receipt of goods to exercise the right of withdrawal.
This warranty is simple to claim, just follow the procedure as below:

  • Send an email to sales@imexstore.it withn 7 days from receipt.
  • In any case we suggest to contact us as soon as possible
  • Goods must be sent back intact, inside their orignial box, undamaged and complete in all its parts, with adequate packaging and accurately sealed.
  • Shipping costs for withdrawal are on behalf of the client.
  • Attention: goods sent to our store beyond the foreseen term and lacking the above requirements will not be refunded.

Furthermore, you can exercise the right of withdrawal choosing one of the following options:

  • goods replacement
  • Refund of the amount, please indicate a bank account and IBAN code. The price of the product and first shipping costs will be refunded within 30 days from receipt of the returned goods. Shipping costs for dispatching new goods are the only expenses on behalf of the client
  • Once returned goods will be received in our store, they will be examined to evaluate damages and tampering not due to transportation
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